Import Autowerks, Inc.
Automotive
3040 High Street
Portsmouth,
VA
23707
(757) 966-9528
Mon - Fri: 9:00AM - 6:00PM
Sat - Sun: Closed
About
We specialize in BMW and Mercedes-Benz Service, Repair, and Sales. Military father/son business.
Services
- Alternators and Starters
- Auto Glass
- Batteries
- Brake Repair
- Brake System Repair
- Brakes and Mufflers only
- Collision Repair
- Computer Diagnostic and Repair
- Cooling System Diagnostic and Repair
- Cooling System Flush
- Drivetrain Service and Repair
- Electric Repair
- Electrical Repair
- Electrical System Diagnosis and Repair
- Emissions System Diagnostic/Repair
- Engine Performance and Tune-up
- European Repair
- Fuel Injection Diagnosis and Repair
- Headlamps and Vehicle Lighting
- Heating and Air Conditioning
- Ignition Systems
- Muffler & Exhaust Repair
- New Tire Replacement
- Oil Change Facility
- Oil Changes
- Radiator Replacement
- Scheduled Factory Maintenance
- Shock and Strut Replacement
- State Inspection
- Steering and Suspension
- Timing Belt Service
- Tire & Brake Repair
- Tire Repair
- Transmission & Clutch Repair
- Transmission Fluid Service
- Used Car Evaluations
- Wheel Alignment
Languages
- English
Insurance
- Most insurance accepted
Payments
- Cash
- Debit
- Financing
- Mastercard
- Visa
Staff
Kent Mack
Certifications & Memberships
5 stars Al P Featured review
As a returning customer, I took my Mercedes SL55 AMG into Import Autowerks for a four wheel alignment and to correct an electrical problem. This was my second visit as they came highly recommended by a friend and had done an excellent job during my first visit. Again, Autowerks did an excellent job at an affordable price. My car was ready on time and at the quoted price with no surprises. They have now become the auto servicing garage of my choice and I would not hesitate to recommend them to anyone who needs their Mercedes or any other make of car serviced
Import Autowerks, Inc. replied:
Thank you very much, Al. It's a pleasure to work with wonderful customers like you! We appreciate you and are happy we can help keep your cars in top shape. Kent
5 stars Lynn B Customer since 2013
I've had both a BMW and Mercedes Benz evaluated and serviced here. The service is exceptional. The costs are comparably reasonable, and the everyone is friendly.
Import Autowerks, Inc. replied:
Thanks, Lynn :-) It was great to see you again! Thanks for your nice words....you make it easy :-) Take care, Kent
5 stars Stephen M Customer since 2016
After repeated disappointment with the dealership, another BMW shop recommended Import Autowerks. (I considered that a good sign!) From the appointment process through the pick-up after the repair, I was pleased with the experience. Competent, friendly, and fair. The problem (in my case, ignition coil) was diagnosed quickly and repaired. The car is again running as it should be--great.
The shop identified and documented a couple of minor "watch" items but no pressure to address them immediately. Again, great experience. Based on my initial experience, I highly recommend.
Import Autowerks, Inc. replied:
Thanks, Stephen! So glad we could help you and your BMW :-) We appreciate the feedback and look forward to anything we can help with the next time something doesn't sound or act the way it should :-) Take care, Kent
5 stars Patrick G Customer since 2016
I was treated courteously on the phone and in person. My car was serviced promptly and at a reasonable price for the sort of service it required and the sort of car it is (a Mercedes E320). I am satisfied with the transaction and intend to return when the next service is required.
Import Autowerks, Inc. replied:
Thanks, Patrick! It was great to meet you and help with your Mercedes. Happy riding and let us know if we can help with anything new. :-) Kent
4 stars Brett & Jennifer E Customer since 2016
They took the time to try and re-create the misfire that caused the CEL to come on. It's the car's fault for not acting up again.
Issue was most likely old non-factory spark plugs.
Our Mini is running fine since we got it back. And we plan to take it back to Import Autowerks when it needs servicing again.
Import Autowerks, Inc. replied:
Thanks very much, Brett & Jennifer! Glad we could help with your Mini :-) Enjoy the ride and see you next time something comes up! Kent
5 stars Henkel D Customer since 2016
I took my 2008 BMW 550i for new shocks and wheel alignment - Jon did a excellent job restoring my BMW to factory specifications. Drives straight and true. Jon was also able to repair the trunk hinge wire issue that disabled my trunk actuator - great job! I've already recommended Import Autowerks to a friend for his BMW.
Import Autowerks, Inc. replied:
Thanks, Dan! It was great to see you again and help with your BMW. We really appreciate your review and the referral and look forward to next time if there's anything we can help with :-) Take care and have a great weekend, Kent
1 stars Bender A Customer since 2016
Very happy with the service and professionalism!
Import Autowerks, Inc. replied:
Hi Anne! Not sure on this one :-) Maybe the scale got backwards? Because a "1" wouldn't really reflect "Very happy..." :-) If I'm missing something, let me know :-) Kent 966-9528 P.S. Thanks for the call and setting things straight, looks like the system should have showed 5 stars :-)
2 stars Anonymous Verified customer
Not very friendly, everyone seemed to have a chip on their shoulders, although my problem was solved the charge was equivalent to the dealership instead of a reputable shop.
Import Autowerks, Inc. replied:
This is Kent here at the shop. Since you wrote as Anonymous, I'm in a corner about how to help and I can't figure out what went wrong with anyone here today or recently. Sorry it didn't go the way you wanted, but I'm here to talk about anything you'd like. Kent 966-9528
5 stars Compton B Customer since 2016
Outstanding quality work mixed with awsome customer service and friendly environment all mixed together made for a great expirence. Thank you import autowerks you have a customer for life.
Import Autowerks, Inc. replied:
Thank you very much, Compton! I was great to meet you and help out with your Bimmer. Glad you found us and look forward to anything we can help you with in the future. Take care and thanks for serving!! Kent
4 stars Douglas D Customer since 2015
Quick and kind service.
Import Autowerks, Inc. replied:
Thank you, Douglas! So glad we could help you get the July 4th weekend started right :-) Take care, Kent
5 stars Randolph M Customer since 2014
Haven't picked up my 2004 545I however expecting great service as I have experienced in the past. Thanks
Import Autowerks, Inc. replied:
Thanks, Randolph! Nice to see you and Denise down from Richmond :-) Take care and have a great day!. Kent