I am a brand new member of the "Mini family" when my emissions light came on. The preowned car company doesn't service Minis so I was on my own. As a very busy professional with a schedule that changes by the hour, I thought it would a huge ordeal and take much time to get this done.
They were so kind at Import Speciality, getting my Mini in and out quickly for an affordable diagnostic check, allowing me the ability to "choose" when I would service and rent a car. Luckily, no work is needed. And none was mentioned either! I really appreciate that the staff provided prompt, respectful and friendly treatment. I think my doctor's office could learn much from them!