95.0% would refer friends and family to us

5 stars Verified customer

Rep was very knowledgeable and helpful in determining the most crucial repairs necessary. Staff helped find issues with my car that i had been unaware of and gave me helpful information on each individual issue.

I would definitely recommend this to anyone who wants to take good care of their import automobile.

5 stars Verified customer

First Class!

5 stars Verified customer

Excellent Service from appointment scheduling to shuttle service to vehicle pickup... will definitely be back. I know my car is in good hands there & would recommend to anyone looking for a place to have their car serviced by reputable professionals.

5 stars Verified customer

I appreciate the great service I received with Import Specialty Service. Whatever was required, (i.e. windshield wipers) replaced along with the oil change. Everything was done in good time. This was my second visit and will definitely return again. Thank you.

4 stars Verified customer

The team was very detailed in their explanation of the system diagnostics. They also completed the work in a timely fashion. This is a great place to bring you car for service.

5 stars Verified customer

like doing business here. Quick response to a developing major problem. Appreciate it.

5 stars Verified customer

Ryder Gibbs is the man. He made a difficult situation a lot easier. Thanks to everyone for turning the car repair around in 1 day. Whatever y'all are paying Ryder, it ain't enough!

5 stars Verified customer

I am a brand new member of the "Mini family" when my emissions light came on. The preowned car company doesn't service Minis so I was on my own. As a very busy professional with a schedule that changes by the hour, I thought it would a huge ordeal and take much time to get this done.

They were so kind at Import Speciality, getting my Mini in and out quickly for an affordable diagnostic check, allowing me the ability to "choose" when I would service and rent a car. Luckily, no work is needed. And none was mentioned either! I really appreciate that the staff provided prompt, respectful and friendly treatment. I think my doctor's office could learn much from them!

5 stars Verified customer

Great people, great communication

3 stars Verified customer

The customer service was good but don't expect to be treated like an equal when speaking to mechanics. Also felt like I was taken advantage of, very dishonest people.

Import Specialty Service LLC replied:

Tracey, I'm sorry that you feel that our business took advantage of you. You told our people that two other shops told you that you needed front control arms. Our technicians confirmed that diagnosis with the added urgency that they represented a safety hazard. With that in mind, this repair represented a foundational issue that had to be addressed before other evaluations could occur. Our concern with that repair was getting the safety concerns addressed. When we test drove the car post-repair we had no way of knowing that another symptom would appear.

Control arms are suspension components. The noise that you asked us to identify after-the-fact is coming from the steering pump.

These are facts. We do sympathize with the impact of aggregated costs when multiple systems fail. But reluctance on our part to assume responsibility for this "bad news" has nothing to do with gender bias nor does it represent dishonesty on our part

If you feel that our business was discourteous to you in anyway please accept my personal apology. Founding partner,

Rod Kruse