as usual, from the moment I came thru the door until departure, I could not imagine better treatment. everyone is warm and friendly. my techs and doctor were professional and explained everything. they were as concerned about my cat's comfort as I am, and displayed genuine regard for her. in my four years as a client, I have never had to wait - always going right into the exam room. why can't people doctors have this sort of track record? I understand that today's costly equipment and amenities within the clinic are very dear, and costs to operate must come from somewhere. if it were not for the cost of treatment and exams and shots today, I would have one or maybe two more cats. dr. long's tactful appreciation for my inability to always do the desired tests means a great deal to me. I appreciate her tact. thank all of you for your consideration, treatment and follow ups.