Haven't had the actual service performed yet, but already very impressed with this company. Mark Akers came out to inspect my attic and crawlspace, as I requested. There were no scare tactics and no upselling. Mark offered several things I could do myself or with a helper to cut down the costs I'd incur from Indiana Mold Remediation, and offered tips on how to prevent future mold growth that would be handy whether or not I decided to hire his company. Interacting with the company is very easy via email - they use modern technology (Zendesk) to facilitate good customer service, and I've received prompt and friendly responses to every one of my questions or concerns. The work was priced very fairly - and unlike any of their competitors that I received estimates from, they offer a one-year guarantee on their mold remediation work. The estimate was very detailed and broken out by line item so I could prioritize the most important work in my mind or save money by handling some work myself. I ended up asking them to do all of the work, but appreciate the consumer-friendly practices.
Again, I have not yet had the service performed, and will write an updated review once I can comment on the quality of the actual work. For now though, I wanted to write a glowing review just on the basis of receiving an estimate and communicating with the office staff. I formerly worked at Angie's List, and know from experience that not many companies do such a great job communicating and educating. Great work so far!