I was greeted friendly by the male check-in staff downstairs, but not at all when I got upstairs to the salon. My stylist was nice but didn't ask many questions or talk much at all. I don't usually make appointments for the evening so that could have something to do with it. It was just pretty boring, though it only took 20 minutes! And I can't believe that a trim cost $51... why was I a considered a level 3??? Thank goodness I had some leftover gift certificate money to put towards it. I will never come back to Indigo for a cut because that price is outrageous.