I always have a great experience at Indigo! The ladies are so nice from the front desk to those providing your service. A warm neck wrap and a glass of water to begin your relax time at the spa is perfect.
I came in for a spa package. Everyone I encountered was incredibly nice and friendly. Everyone seemed to genuinely love their jobs and enjoyed providing the services they do. It was easy to book an appointment. The whole place is beautiful.
The only thing that was a little off putting, was I was charged a pretty significant amount more than I was originally quoted. I did add on one thing, which was $15. Online it states that an 18% gratuity is added for all spa packages, so I assumed that was the difference. When I asked about it when paying at the end, I was told it was not included (had I known this, I would have tipped along the way) and that gratuity could not be put on a card. So I used the atm that is located there, and grabbed some cash to give to the person behind the counter, and I had to hope that she split it among the wonderful ladies that helped me along the way.
It is just something small, in an otherwise amazing day.