189 Battery Street
Burlington, Vermont 05401

(802) 658-2010

Mon: 8:30AM - 5:00PM

Tue: 9:00AM - 7:00PM

Wed - Fri: 8:00AM - 7:00PM

Sat: 9:00AM - 5:00PM

Sun: Closed

98.5% would refer friends and family to us

5 stars Customer since 2001

Everything about this appointment with Rosie was perfect! I've gotten several compliments from colleagues and friends about my hair cut, which is always nice!

4 stars Customer since 2020

Bonnie was so nice and I loved my hair! I’m v nervous about people doing my hair (been burned a couple of times) and she was VERY sweet and answered all my questions and put my worries to rest!

5 stars Customer since 2020

Alicia did an amazing job, exactly what I wanted.

5 stars Verified customer

The staff is friendly and helpful. I felt like I got more than my money's worth.

5 stars Customer since 2020

Very pleased with the service, my haircut and will most likely continue hair care at Indigo. Only recommendation is to stretch out the scalp massage during the shampoo for another 1-2 minutes!

5 stars Customer since 2020

Cassandra is great! This is the best spot in town for a quality haircut. The team has worked hard with policies and protocols to ensure everyone’s safety even during a pandemic. It all felt very clean and organized.

2 stars Customer since 2020

I had a very inexperienced and unconfident stylist. She wasn’t aware of how to formulate my color and it took her two and a half hours to place my foils and I have short to medium hair length. Additionally I was there almost 4 hours to complete my service. My blowout experience wasn’t good, the cord was across my face and she didn’t appear to be comfortable with her work area.

I mentioned when I booked that I needed a very experienced color specialist so was very taken aback by being placed with someone who was not. The toner used didn’t work and I had no desire to even mention it because I had already been there so long.

I have always used high end salons and products and was fully expecting to continue that by becoming a client at Indigo and was so excited to be there and am disappointed in my total experience. Maybe more mentoring or apprenticeship needs to be done with newer stylists. I certainly saw many stylists that seemed far more experienced and with better time management in the salon.

Indigo Salon replied:

Hi Blythe, I am very sorry that your appointment took longer than expected and that you were not booked with an experienced stylist as requested. We would be happy to have the manager or one of our highest level colorists re-tone and blowout your hair for you at no charge, please contact the salon at 658-2010 to book that. It is our policy that all of our level one stylists consult with a level four stylist on what they are going to use for a formula and color placement, doing so helps ensure the desired outcome is achieved and doesn't mean that they are incapable of doing it themselves. I'm sorry that process was not properly explained to you and made you feel like the stylist was inconfident in her work.

2 stars Verified customer

While I am very happy with my results the experience was not enjoyable. My stylist barely spoke to me and I felt like I was an inconvenience to her. I was very uncomfortable and ready to leave. This does not discredit the work she did but I dont think I will return.

2 stars Verified customer

While I am very happy with my results the experience was not enjoyable. My stylist barely spoke to me and I felt like I was an inconvenience to her. I was very uncomfortable and ready to leave. This does not discredit the work she did but I dont think I will return.

Indigo Salon replied:

Hello, while I am glad that you are happy with your hair, I'm sorry that you did not enjoy your experience at Indigo. I can assure you that you were certainly not an inconvenience to the stylist. Her lack of talking may have been a result of having to work in a face mask all day. It has been a huge adjustment for many of our staff members to wear a mask all day and many end up getting over heated and very dry mouths and throats from blowdrying. Again I am very sorry that overall your interactions left you feeling uncomfortable. Thank you for your feedback.

5 stars Customer since 2019

Always wonderful and professional