I love the spa experience. Alicia is very talented and I love my hair! The only thing I would change is their use and promotion of Bumble and Bumble. While it smells amazing it is from a company that still engages in animal testing. This is cruel and unnecessary.
In regards to your concerns about Bumble & Bumble conducting tests on animals, we pulled this straight from their website, and you are more than welcome to find all the same information on their website under customer service Faq.
"We do not conduct animal testing on our products or ingredients, nor ask others to test on our behalf, except when required by law. We evaluate our finished products in clinical tests on volunteer panels. "
If you would like to contact the company directly you can reach then at 1-866-513-0498