I called in for a blowout, asked out much that would cost on the phone and I was told $45. I was fine with that. When I was walked up to pay, they then told me it was going to be a $20 extra charge for how long and thick my hair is. This was never mentioned before, even when the stylist felt my hair before washing it. On the phone when I asked how much it would be, she could have warned me that extra charges may occur. I have NEVER ran into this issue and will NEVER pay for another service at your salon. I went to a wedding that night and made sure everyone knew about it as well. Terrible terrible experience.