My stylist was great! I went in for a full set of highlights and a trim, so nothing out of the ordinary or beyond what I've been doing the past 10 years. I was satisfied with the results; however, I was completely dissatisfied with the extra charges I incurred. I have hair just a little below shoulder length and was charged an extra $50 between extra color, extra length, and extra cutting time. This has never happened to me before and it ruined the end of a great service.