i took my lexus there for a squeeking and a quacking noise. the onwer looked at it than his machanic checked it out and said that it was the belt tentioning. they charge me almost 1k to fixed it. after my car was fixed, the squeeking noise never went away. I ook my car back and the machanic said he didnt hear the sqeeking noise before but the owner said he did. the machanic then think its the ac compressor and cluch and if i want to fix that, it would be another $1350. customer service was ok, bad diagnose and i would not go there agiain. Price was also high.
Thank you so much for touching back as you have. Clearly you are disappointed, and we share your disappointment. Nobody likes to pay money and only get minimal results, and we don't like to do work that people feel has little or no value. We would be happy to refund you any amount that you think fair, if that's what you want to do -- keeping in mind that the quacking noise was reduced with the new belt tensioner. My only request is that I would like for my entire shop, along with myself, to have one more look at your vehicle. If instead of a refund you would like us to complete the repair of whatever we find, we would be happy to complete the repair at no labor charge to you. We would like it best if you leave with a repaired car when we're done, but whether you have us do the work or not, my goal here is for you to feel that you've been treated fairly.