99.4% would refer friends and family to us

5 stars Verified customer

Checked online reviews of all local auto service providers in Carmel who may be able to keep our old Hyundai and Honda alive for another 100000 mi at a reasonable cost - and Integrity was on the short list. After talking to a few alternate services by phone, Integrity spent the most time listening to my situation and scheduling needs - even though I was clearly shopping around and wasn't an existing customer.

So, I select Integrity to get a 2nd opinion on a bunch of "issues" identified earlier by a local Hyundai dealer during a routine service. I suspected the dealer's service recommendations were over-scoped since many repairs that they said were "urgent" didn't seem necessary to me at this time after some online research - including complete brake work, a replacement of a CV Boot, and headlight cover replacement.

Sure glad I selected Integrity for my 2nd opinion! They provided logical recommendations to fix/maintain a few items that they felt were urgent and important first - from both a safety and preventative maintenance perspective, and clearly explained their rationale, then finished the work the same day at a reasonable price.

Needless to say, Integrity will be my go-to auto service provider from this point on.

5 stars Verified customer

Integrity always gets me in quickly and does top notch work. The staff is always available to help and does great work. I will always be a client of this business.

Integrity Automotive replied:

Michelle,

Always happy to see you and your T-Bird in the shop, can't help but think of the Beach Boys song whenever I see you pull up to the shop.

Glad we were able to get you ready for winter driving.

5 stars Verified customer

Extremely nice and respectful staff. Couldn’t have asked for a better experience. They know what they’re doing and can easily explain it

Integrity Automotive replied:

Thank you for posting your comments. In todays world of social media, on-line reviews are of tremendous importance. We know a number of our new customers check us out on Google, Yelp, etc. A negative comment may be all it takes to turn away potential customers. We appreciate our customers taking time to post their reviews.

Thanks again for choosing Integrity Automotive to service your vehicle.

5 stars Verified customer

Their name says it all. Quality, honest work at a fair price. I came to them for a second opinion (refered by a friend who has been using them for years) after a mechanic surprised me by saying I needed a repair and it seemed off to me. They confirmed my truck was perfectly fine and the “broken parts” the other mechanic wanted to replace were in perfect working order. I will never take my vehicles anywhere besides Integrity Automotive. Good, good people. I can’t stress that enough.

Integrity Automotive replied:

Jacob & Allyson,

Welcome to Integrity Automotive.

We're so thankful to have loyal customers who tell their friends about our shop. JR will tell you what you need, when you need it, otherwise he'll tell you what can wait, or in some cases what you can do yourself is you inclined to do your own bulb replacements, or installation of wiper blades, cabin filters etc. Many just elect to have the shop do the work but JR offers you the option.

5 stars Verified customer

Rapid response to an emergency repair. Superb service and fair pricing.

Integrity Automotive replied:

David,

When you call we snap to attention!

We appreciate having you as a loyal customer, and JR and the team will do all they can to give you the best service possible. It is never a good day to have car trouble, but when you do you know who to call.

5 stars Verified customer

Great service and professional, knowledgeable car care place!

Integrity Automotive replied:

Thank you for allowing us to provide service for your automotive needs. Whenever you need more help, please give us a call to schedule an appointment.

5 stars Verified customer

Our grandson's car had an intermittent starting/dead battery problem. The techs tried to recreate the problem, but, being intermittent, it never occurred. They kept the car for almost a week. We decided the I should drive the car to see if some ground wire cleaning that was done solved the problem.

Integrity Automotive replied:

Greg & Debbie,

Thanks for your understanding. Intermittent issues are some of the most difficult to cure. We appreciate your understanding. When the problem becomes more consistent bring it back and we'll get it taken care of for you.

5 stars Verified customer

Always a great experience at Integrity!

Integrity Automotive replied:

Andrew,

Thank you for being one of our customers. We appreciate the fact that you entrust us to service your vehicle. JR and his team do a fantastic job providing great service to all of our customers.

5 stars Verified customer

JR and Staff always do a good job for us.

Integrity Automotive replied:

Kim & Paul,

We are thankful to have you as customers. JR and the crew do a fantastic job taking care of each of our customers. Thank you for allowing us to be your trusted automotive service provider.

5 stars Verified customer

Fast, great work at affordable price. People are nice too.

Integrity Automotive replied:

Tohao,

Thank you for submitting your comments. We want to be your trusted service provider for many years to come. We look forward to seeing you on your next visit.

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