510 Atlantic Avenue
Boston, MA 02210

Mon: 10:00AM - 6:00PM

Tue: Closed

Wed - Thu: 10:00AM - 6:00PM

Fri - Sat: 10:00AM - 8:00PM

Sun: 10:00AM - 6:00PM

81.8% would refer friends and family to us

5 stars Customer since 2022

Nice place. Amenities were good, location is good, service was good! Would stay again.

1 stars Verified customer

Way too hot in this gym. And a lot of machines are broken.

3 stars Verified customer

Wasn’t horrible, but wasn’t the best either

1 stars Verified customer

This spa was VERY lackluster for the price and the affiliation with the Intercontinental. There are limited “included” amenities beyond the sauna and the showers. The showers were covered in hair and had used razors/products left behind. The pool is part of the gym and thus accessible by all hotel guests. They put a mandatory 20% gratuity on your service, which in this situation did not warrant a gratuity that high. The massage therapist who conducted my prenatal massage seemed very anxious and inexperienced. She was also incredibly chatty during what is supposed to be a quiet and relaxing service, was 10 minutes late starting the service, complained that she’s been in “back to back” appointments all day and then ended by service 5 minutes before the end time. I basically received a 45 minute treatment when I paid for 60 minutes. The front desk staff were all new personnel, which is fine, but that also led to a lot of confusion and poor service. While it’s hard to call any spa experience bad, this is definitely the worst experience I’ve had at any spa which again is incredibly disappointing considering this is the Intercontinental and the prices are extreme.

5 stars Customer since 2022

One of the best 5 star city hotel fitness and spa centers in the US. Kathleen and her team ensure each visit is amazing.

All facilities are meticulously cleaned, from the pool area, locker rooms, steam bath and gym. Cold water, cold towels and fruit are available in the fitness area as well.

So happy to see improved security with club and hotel fobs now a requirement to enter the fitness and spa center.

Overall, excellent experiences (50 + visits in the past 6 months !

Many thanks to The Team.

Rick and Samantha

2 stars Customer since 2022

The spa needs to be updated. Very early 2000s vibe. Considering it’s the same cost as the newer spas

Doesn’t seem worth the $300 massage.

Also the massage was average - heavy petting at best.

4 stars Customer since 2022

Lovely bar, staff were terrific, wonderful hotel.

5 stars Verified customer

Was amazing!

3 stars Verified customer

She talked throughout my entire massage and also kept talking about “big tips” client gave her. It was very unprofessional and rude.

4 stars Verified customer

The massage technician was great and same with the nail technician. Both were excellent. I was very surprised by how understaffed and behind the schedule the spa was. Otherwise I recommend.

Also in Boston

Optometry

Envision Optometry

5 stars 838 reviews

I confused my appointment date and the staff graciously accommodated me. Very pleased with their customer service as always. Thank you Team Envision. Larrington
Read More …

Dental

CitiDental High Street

5 stars 22 reviews

100% would refer friends and family to us