Inconsistent service is an issue.
1) pool not open in the mornings with no notification and no sign (at least twice in 30 days). Security is left to explain what is going on.
2) One of the showers in the women’s locker room was broken for more than a week - nobody put a sign so women kept going in only to find out that it was not working.
3) No towels are stocked in the pool area - if someone forgets to bring a towel before getting in the pool they have to walk across the gym dripping water to get one.
4) I have found the door to the locker room closed after getting out of the pool in the evening. Locker room should stay open until at least half an hour after the pool closing time. What’s the rush?