Came in for a routine service on our 2006 Saab Convertible. It's always a good experience. The staff did the work they were asked to do, and they pointed out some potential problems I might experience down the road for a car of this vintage. They made no attempt to upsell me on doing the work now, but provided an estimate for the future. Prices were fair and they always do the work right the first time. Getting a car wash was just a bonus.