The staff and Dr. Gudeman are always prompt, thorough, and take the time to explain things that may not be clear. On this particular visit I needed a possible resolution for very dry eyes I acquired after some eye surgeries. Dr. Gudeman examined my eyes and explained what was going on and then prescribed some steps to take to hopefully get my eyes back to normal like they were before the surgeries. The jury's still out; it will take a week or two but I'm hopeful. If it doesn't work, Dr. Gudeman said there are other steps that can be taken. I'm always very satisfied with my visits, including with the opticians.