" Tim", the tech dispatched to our home to assess the functioning of our heat pump , was unable to do an outdoor check of our heat pump on account of temps but checked everything inside and then offered a great amount of appreciated detail as to why there was not in his informed opinion a reason for us to have any concern. He explained things in terms my husband could easily understand and I was at least able to understand the gist of. He recommended we purchase a maintenance plan that would include discounts on repairs were any to ever be needed, two inspections and cleans a year , April and October months would be best in his opinion, and that in doing so, our fee for today would be waived and would just be included in the normal year maintenance agreement. Both my husband and I felt the maintenance agreement price to be very reasonable and we now have peace of mind going forward. Tim spent a lot of time here , far longer than we would have expected for the price we were given. Irish Air did our original install seven years ago and we had unwisely, never had it cleaned or inspected since then. Do not make our mistake and chance an AC or Heating unit go out when you most need it. We were very impressed with Irish Air seven years ago and it is apparent they are still top notch in their industry.