The care team is very pleasant, friendly and knowledgeable. One actually kissed the top of my cat's head after he received a vaccination! My other cat is very nervous about being put in a crate and a team member cleaned his crate for me when he had a bathroom accident.
Dr. Erin Spence is very knowledgeable and friendly. I have not been pushed for any unnecessary procedures. I have gone to clinics before and have them come out with a laundry list of all the suggested procedures for my pets. Dr. Spence talked me out of something I was considering when she thought it would be unnecessary and possibly stressful for my pet (I had thought it would possibly be helpful and of benefit to my pet but agreed with her assessment).