98.6% would refer friends and family to us

5 stars Customer since 2006

I enjoy the very friendly and helpful staff. I really feel they appreciate my business. The new location is even easier for me to get in and out of and is closer to my daily work location.

5 stars Verified customer

All I can say is that Dr. Meng is just awesome. She took the time to explain everything, ask questions, make me comfortable with the process, etc. Best dental experience of all time.

5 stars Verified customer

Dr. Voelker and his staff are great. They go above and beyond and make sure to answer any questions you may have.

5 stars Verified customer

Always great care and friendly faces!

5 stars Customer since 2002

Excellent dental care

5 stars Customer since 1999

Cande, Liz and Dr. Volker are all fantastic!

1 stars Verified customer

A little frustrating really. Not all of the staff is trained in knowing how to deal with insurance companies. I had to make an extra 45 minute drive to the office because one employee said that you had to have my group number which was nowhere on any of my paperwork from my insurance company. Then when I have made the special trip in to the office, another better informed employee tells me all you needed was my ID number and you can get the group number off the insurance website. Wow thank you for the opportunity to make a special trip in to your office! I know it is asking a lot, but please try taking a day, or week, or however long it takes to train all of your employees. I know you all have nothing to do ever so making a special 45 minute drive is not a problem for you, but it is for me. Perhaps you could start handing out gift certificates to gas stations, or just get your employees trained!

Smile Connections Family Dental replied:

We are so sorry that you had such a frustrating interaction with one of our employees. We have recently combined the staff from 2 offices and are working as fast as we can to cross train everyone. Learning how to maneuver insurance companies is probably the hardest part of the job because every single company has different policies, ways to submit claims, and ways to get information from them. Thank you for your suggestions and we hope your next visit is frustration free.

5 stars Customer since 2011

I always enjoy seeing the staff at Dr Meng's office. Our family has always been treated with respect and patience. Everyone in the office is always courteous and you ere always greeted with a smile. The absolute best part is that my teeth don't hurt after getting them cleane!

5 stars Customer since 2013

Friendly, great service

5 stars Customer since 2014

Great! Love the assistants and Dr Volker. I recommend him all the time.

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