Janssen Animal Clinic has always been wonderful to Bagel, my almost 18 yr old Border Terrier. Dr. Janssen and his staff are courteous, professional, and treat Bagel with lots of TLC. Dr. Janssen is very thorough with his exams and always ready to listen to my questions and answer them in a manner that I can understand.
Another great visit with the Janssen Clinic for my diabetic kitty. Vet Tech Shilo did our intake and had all our details correct. Dr. Janssen did the exam and blood work quickly, telling me all the results as he went.
The staff at the Janssen Clinic is always efficient, friendly, and helpful. Dr. Janssen works with patients and their owners to find the best plan of care possible. I have relied on the Janssen Clinic for the health care of my dogs for many years.
Good and efficient care however I felt very pressured to buy unnecessary services. Since my dog was in the not over weight category I asked for this in writing but failed to get it in anyway because my daughter claimed Angelo was chubby. Nails done expensive and wish for the price they were filed as they were sharper in scratching when we got home.
We apologize for the oversight in not adding a note for Lisa'a daughter that we found Angelo's body condition to be a "3" on a scale of 1-5. "3" is indeed "ideal", not "chubby"!
We strongly recommend annual dental services for all of our patients based on long experience and current "Best Care" practices and with the recommendations of the American Animal Hospital Association (which we are accredited by). We regret that this recommendation was not better communicated and as something that will prevent unnecessary pain and suffering for Angelo.
Customer since 2017
First time having a puppy and we have been pleased with the customer service and care of Zeke. They have been super with communicating with us. Friendly staff. Look forward in the great care of our puppy.