Japanese Auto Masters
Automotive
3012 Holland Rd.
Virginia Beach,
VA
23453
(757) 468-1333
Mon - Fri: 7:30AM - 5:00PM
Sat - Sun: Closed
About
Japanese Auto Masters was founded in 1982 by Tom and Cindi Potter in a small shop close to the Virginia Beach oceanfront. Tom originated Japanese Auto Masters to address the needs of consumers driving Japanese-made vehicles at a time when there were no independent repair service centers that specialized exclusively in all Japanese makes and models. The only option for the repair of Japanese automobiles was high-priced dealerships. Our customers wanted alternatives. With this in mind, Tom set about creating the premier independent full-service shop catering to the owners of Japanese and Asian-made vehicles right here in Virginia Beach. In recent years Japanese Auto Masters has evolved to include maintenance and service to Ford, GM & Chrysler vehicles as well.
Services
- Alternators and Starters
- Batteries
- Brake Repair
- Brake System Repair
- Computer Diagnostic and Repair
- Cooling System Diagnostic and Repair
- Cooling System Flush
- Domestic Repair
- Drivetrain Service and Repair
- Electric Repair
- Electrical Repair
- Electrical System Diagnosis and Repair
- Emissions System Diagnostic/Repair
- Engine Performance and Tune-up
- Foreign Repair
- Fuel Injection Diagnosis and Repair
- General Repair (Aftermarket)
- Headlamps and Vehicle Lighting
- Heating and Air Conditioning
- Ignition Systems
- Import Repair
- Japanese Repair
- Muffler & Exhaust Repair
- Napa Autocare Nationwide Warranty
- New Tire Replacement
- Oil Change Facility
- Oil Changes
- Radiator Repair
- Service Department
- Shock and Strut Replacement
- State Inspection
- Steering and Suspension
- Timing Belt Service
- Tire & Brake Repair
- Tire Repair
- Transmission & Clutch Repair
- Transmission Fluid Service
- Truck Repair
- Used Car Evaluations
- Wheel Alignment
- Brakes and Mufflers only
Languages
- English
Insurance
- Most insurance accepted
Payments
- American Express
- Cash
- Debit
- Discover
- Mastercard
- Napa Easy Pay (Credit Card)
- Visa
Staff
Japanese Auto Masters
Tom Potter
Cindi Potter
Dennis Alexander
Dezjaunta Price
Certifications & Memberships
5 stars Rudy F Featured review
Excellent service. Very thorough on checking the problem and fixing it rather than replacing parts that are not required which would have cost me unnecessary expenses.
Japanese Auto Masters replied:
Thanks Rudy for the great review. I am so happy it was as small a problem as it was. Thanks for the opportunity to service your Acura.
Cindi & Tom Potter and the Team of JAM.
3 stars Anonymous Verified customer
I have been getting my car serviced at Japanese Auto Masters for years now. However lately I have been using the dealer ... Read More
5 stars Don K Customer since 2014
First rate service!
5 stars Judy R Customer since 2011
Our family business has used Japanese Auto for years, not only for our company vehicles but also our personal trucks and ... Read More
Japanese Auto Masters replied:
Judy, The great things about doing business with other business owners is they understand the nature of " Doing Business". It is always a pleasure doing business with you folks and reciprocating business your way. Tom & Cindi Potter and the Team of JAM.
5 stars Linda D Customer since 2009
Service easily scheduled, cost was as estimated, employees pleasant and knowledgeable.
Japanese Auto Masters replied:
Linda, Always is a pleasure doing business with you and always look forward to your visits. Thank you for the kind words and great review. Tom & Cindi Potter and the team of JAM.
5 stars Anonymous Verified customer
I've now taken my car to them twice and each time, they are so friendly and helpful. I feel like my car is in good hand ... Read More
Japanese Auto Masters replied:
We will always do our best to please all customers. We're not perfect, but we are always improving! Thank you for the kind words and review. Cindi & Tom Potter and the Team of JAM
5 stars David B Customer since 2014
Excellent customer service. Although I have to come back to fix the front brakes of my Lexus LS 400 1998, my experience ... Read More
Japanese Auto Masters replied:
David, We don't consider ourselves perfect, but we try, however if we err, we will make it right! Thank you for your business. Cindi & Tom Potter and the Team of JAM.
5 stars Denise K Customer since 2014
Customer service is top-notch. They listened to what I had to say and didn't discredit anything. I waited while they di ... Read More
Japanese Auto Masters replied:
Wow, We're speechless! Please accept our sincere appreciation for all your kind words and great review. Cindi & Tom Potter and the Team of JAM.
5 stars Mary D Customer since 2007
Everything went well as usual. I already recommend you to friends and will continue to do so.
It is difficult to find e ... Read More
Japanese Auto Masters replied:
Mary, The feeling is mutual and it's always a pleasure to recommend clients to you as well. Cindi & Tom Potter and the Team of JAM.
5 stars Linda S Customer since 2012
was able to get an appointment quickly. Had a check engine light that other mechs couldn't really diagnose. I feel the ... Read More
Japanese Auto Masters replied:
Linda, Thank you for all the kind words and great review. We will always do our very best to satisfy our customers. Cindi & Tom Potter and the Team of JAM.
5 stars Dalton C Customer since 2014
Brought my Mazda miata in and dropped it off Wednesday got it back Friday had them put on my obx headers straight to the ... Read More
Japanese Auto Masters replied:
Dalton, Thank you for the great remarks and review. Please let us know how we can be of assistance in the future. Cindi & Tom Potter and the Team of JAM.