the stars I gave this office were not because of the doctor. first off I was given the option for xrays I have braces on and I didn't feel the need for the xraysdue to the diagnostic ability of these x-rays would be flawed because of the metal wire. obstructing some of the interproximal views. I wasn't given the option to see my xrays. I was left for about 15 minute chair not knowing where the hygienist went other than to develop the x-rays. being in the dental profession I noticed there was a lot of cross-contamination from the hygienist touching keyboards the sound control for the radio things like that, then she would continue to work in my mouth not giving it a second thought that she was touching something that somebody else touched and I might not Want to have somebody working in my mouth that had dirty gloves. needless to say that anybody that would turn the controller on wood now have my germs on their hands not thinking that it was touched by contaminated hands. I noticed after the cleaning she didn't floss my teeth. went to do the oral cancer screening she just asked me to move my tongue from the left to the right which I know doesn't give you the best visibility for that. when checking my glands she just tapped around on the sides of my neck really not feeling where my glands were. I'm not sure how long this hygienist has been working in the dental field but it didn't seem like she has worked in it very long. she was pleasant if she spoke. her appearance was professionaltoo bad the treatment that I received was not. With all of that said, I like this office. I like the doctor he is not aggressive with his treatment, and he listen to my concerns and explained things to me which I felt was very refreshing. I did not feel like he was in a rush to get to the next patient. the front office staff is fantastic.
Thank you for your feedback. We take great pride here at our office in providing quality patient care to our patients in a clean/sterile environment. I can assure you that after every patient all operatory surfaces, including the keyboard and all control panels are thoroughly sanitized prior to seating our next patients. However, we have addressed your concerns with our staff to ensure that our patients can be confident in the cleanliness of there visit and to eliminate any risk of cross contamination. We thank you for your feedback as your satisfaction and safety is our number one goal.
Customer since 2004
Dental Assistant and Dr. David Britton were very good. Both are very professional and do a wonderful job making their pa ... Read More