Jay's Professional Automotive, Inc.
Automotive
4233 NE Sunset Blvd
Renton,
WA
98059
(425) 277-5068
Mon - Fri: 8:00AM - 5:30PM
Sat - Sun: Closed
Services
- Domestic Repair
- Import Repair
- Foreign Repair
- Transmission & Clutch Repair
- Tire & Brake Repair
- Muffler & Exhaust Repair
- Truck Repair
- Electrical Repair
- Oil Change Facility
- Service Department
- General Repair (Aftermarket)
- Japanese Repair
- Radiator Repair
- Electric Repair
Languages
- English
Insurance
- Any
Payments
- Cash
- Check
- Visa
- Mastercard
- Debit
Staff
Laura Waite
2 stars ROSS M Featured review
My first appointment was to look over a newly purchased vehicle. I said to keep the bill under $500. After communicating I was convinced to authorize $1,400 for diagnostic work. The next week my car overheated and I was stuck in Vantage, WA. I brought the car back to Jay's after a $5,250 engine was put in. I was told that "no more work could be done without charging me." They were trying to make good on the $1,400 that I had spent prior to the blowout. However, I showed up the next day to pick up my car and I was asked "have you gotten an oil change after the 500 mile break in period?" This happened while they were turning me loose, no pay. I felt reimbursed for the former $1400 pre inspection. I told them to go ahead and do an oil change. When I showed up the following day I was told that "they don't work for free."
I paid $1,400 for a pre-inspection and the car blew up. I then had a $390 oil change. I will not be going back. Communication and trust are two criterion that I look for in a mechanic. Jay's failed me on both.
Jay's Professional Automotive, Inc. replied:
Ross, you have written this implying that we installed the engine, which we did not. You write this as if we are responsible to make the other shops work right at no charge. I understand that the amount of money you have invested in this car is huge for such a young man. I would appreciate it if you aimed your frustration at the shop responsible.We ran the tests you authorized, my mechanic did not say there would be no charge, nor is he authorized to do so.. He did say to try this and give him feed back. Instead, you blast me on the internet and reversed your credit card charges. If you had a problem I would have appreciated a conversation as the shop owner. I may have been able to help you straighten it out.
Laura Waite
5 stars DOUG C Customer since 1997
The service is beyond expectations and the work is trustworthy and done right the first time. Totally reliable and woul ... Read More
5 stars JEAN S Customer since 1997
I am so sorry to hear of Jay's illness and selling the company. I trusted Jay and Laura to the fullest and hope the new ... Read More
5 stars ALAN S Customer since 2015
Great Service as usual. I didn't like what had to be repaired, but that is hardly the service providers fault !! :o)
Ja ... Read More
5 stars Anonymous Verified customer
Had a good experience.
5 stars GARY L Customer since 2012
The car runs great for a 22 year old sedan.
5 stars MARK AND GLORIA R Customer since 1997
I have going to Jays since the day there doors opened recently the replaced the fuel tank in my car work was done prompt ... Read More
5 stars Anonymous Verified customer
I always go to Jay's for any car issues and they have always been very helpful and can get my car in right away. They do ... Read More
5 stars SCOTT & MICHELLE B Customer since 2002
I always go to Jay's for any car issues and they have always been very helpful and can get my car in right away. They do ... Read More
5 stars RALENE P Customer since 2015
Laura is the best! She wasn't going to have the staff do more than I needed on my Jeep radiator. She's "on fleek"!!!!!! ... Read More
5 stars DOUG C Customer since 1997
Totally satisfied and a very reliable service.