What others had to say

5 stars Verified customer

The service I have received from Jay Walton's has always been excellent!

4 stars Verified customer

EXCELLENT SERVICE AND COURTEOUS EMPLOYEES

5 stars

Easy scheduling, quality mechanical service, reasonable fees and charges.

JAY WALTON AUTOMOTIVE replied:

Thank you for your business!

5 stars Verified customer

Always very helpful and professional!

JAY WALTON AUTOMOTIVE replied:

Thank you! We appreciate your business!

5 stars Verified customer

Everything went well. Staff was knowledgeable and courteous.

5 stars Verified customer

Friendly, explained situation to me well, fair pricing.

5 stars Verified customer

Love these guys - they found a less expensive way to fix my car - very satisfied!

5 stars Verified customer

Great, fast service!

3 stars Verified customer

The good thing was being able to get my car serviced the same day that I called in the morning. The bad thing was that we both relied upon their OEM service to tell us what my 2017 Subaru Forester needed at 24,000 miles. It was wrong. Subaru did not provide me with a maintenance manual, so you could say this was Subaru's fault. I spent $150 + tax changing out the transmission fluid when that was not necessary. I still like and trust Jay Walton, but this truly was a bummer.

1 stars

Charged me $113.00 to tell me what need to be fixed And wanted to charge me over $400 to replace a part that was less than $10 and took 20 minutes to install! Over priced......

JAY WALTON AUTOMOTIVE replied:

Thank you for bringing this to our attention and we apologize that you were not happy with the service you received. When a check engine light comes on it only tells us a direction to look for the problem. It then takes a very expensive computer, a tech that has to own tools and have an education to determine the problem. We are not a parts store that guesses what might be the problem so we can sell you a part. Our repairs all come with a 24month/24000 mile warranty so every effort is made to make the right determination. The part for this repair was $30 (quality parts cost more, so we can warranty them). It also required a gasket and antifreeze which adds another$40. Again, I can't speak for what other people use for antifreeze and parts, but we only use high quality. There are standard labor guides that quality shops use to determine the labor on a job. It is not something we decide. This is to compensate quality techs who spend a lot of money on tools, education and certifications. Thank you for giving us the opportunity!