98.3% would refer friends and family to us

5 stars Verified customer

Great service and provided transportation for me. Very friendly and no surprises.

5 stars Verified customer

Great idea to do the feedback. Bobby was great and of corse, Ryan is always the best.

JB Import Automotive Repair replied:

Thank you for the feedback, Bob! We greatly appreciate it!

5 stars Verified customer

Very pleased with the courtesy and professionalism shown to me during my visit. Ryan was great and took the time to explain all that was being done the car and potentially what was needed in the future. Definitely will return and recommend to others.

5 stars Verified customer

This company provides the most knowledgeable professional and caring service to anyone that needs assistance in maintaince of their exotic automobile. I highly recommend them to everyone.I live in Spring Hill and the trip to their shop is well worth the trip.Thank you for your service and I hope it continues for the next ten years. Member since 2008.

JB Import Automotive Repair replied:

It is always a pleasure working with you, Adam. Thank you very much for the review!

5 stars Verified customer

My negative past experience with a dealership in Clearwater specific to the car I drive eventually led me to a mechanic in St. Pete Beach (thanks to a friend's suggestion). Since his business does not deal with my type of vehicle, he suggested that I visit JB Import Automotive Repair. I am happy to say that since going there, my car has never run better and it is all because of the skill and expertise of the professional and friendly staff from start (discussing with Ryan, incredible service manager, the reason for the appointment) to finish (solid, reliable, and guaranteed mechanical work). I am 100% confident in the way JB Import Automotive Repair keeps my vehicle safe and running smoothly. I am very grateful for all that these guys do!

JB Import Automotive Repair replied:

Wow! Reviews such as this is what drives us to continue to delivery top-level service to our customers, and look for ways to serve our customers better. We sincerely appreciate you taking the time to write this excellent review!

5 stars Verified customer

Great customer service

JB Import Automotive Repair replied:

Hey Corey, thank you for taking the time to write this nice bit about us! Take care.

5 stars Verified customer

Excellent service, they always do a great job.

5 stars Verified customer

Great Staff ! Great and reliable service ! Problem fixed quickly and for reasonable price too. Clean shop area and floor, which was impressive and reassuring at the same time.

4 stars Verified customer

Service was prompt and cordial in regard to my car. Analysis of issues with the car seemed accurate and informative. Ryan explains work done and needed thoroughly and answers questions and takes time with customers. This is appreciated.

I had two complaints after the car was seen the first time: 1. that the OBDII port was still off and in the passengers seat and that the coolant reservoir was not not screwed down tight. These issues were noted on my invoice as : "Customer noted that after his service yesterday the OBDII port was still off and in his passenger seat, and his coolant reservoir cap was left loose as well supposedly". I object to the word "supposedly" here as it appears to be a way of doubting my word. I check under the hood whenever some work on my car has been done and am certain this was the case, the cap was loosely screwed on and not sealed. This was explained as an error due to the need to get the car finished. Not a valid excuse for a shop that has a sterling reputation otherwise. Hence the reason for not giving a 5 star rating.

JB Import Automotive Repair replied:

Thank you Bob, for your review! I do apologize that we didn't meet your expectations fully. The incident you're referring to was taken under review, and this employee was spoken to regarding your complaint. We strive to meet your expectations fully, so we very much appreciate you reaching out, Bob, thank you.

5 stars Verified customer

Excellent Ryan is always extremely helpful and very detailed, friendly and nice!

Dave worked on my car and was extremely thorough in describing to me everything that needed to be done and even showed me the part that needed replacing! They fit me in on rather short notice and did all the work and were very friendly about it!

I will definitely be taking my Passat to them for all my repairs!

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