I was very disappointed on my last visit. The women that did my shampoo was very hurried and seemed not to care. My hair was not completely rinsed and the conditioner was just slathered on.
I did mention this to my stylist who was very apologetic. I feel that I pay for an above average experience at Jcon and received a mediocre service.
I will avoid this women on my next visit. However, this is no reflection on my stylist.
Mary, we were sorry to see that your shampoo was not up to our usual standards. We printed out your review, and shared with the team, the importance of every step of the guest's journey. Everyone appreciated the gentle reminder. Looking forward to seeing you for your next visit.