I am sorry to say that I was so wrapped up in getting my products that I failed to get the name of the associate who was so helpful and spent so much time with me. I felt that she was quite knowledgeable and professional. I went in thinking that I knew what I wanted (really wanted to use brilliant because I love the smell,) but when I explained what was going on with my hair, she took me in an entirely different direction. Her techniques were very good, as well. When I told her what I am currently using, she always said, "That's good," before she showed me a product that would actually work better for me. I didn't feel any pressure to buy anything, but as I finish up with the products I have, I will come back to buy what she suggested.