I have always had a great experience when visiting Dr Shau, even though the last place in the world I want to be is the dentist. The staff is always friendly and and helpful. They let me know where I am as far as my insurance , so that I spend the least amount out of pocket as possible. Dr Shau is very thorough and always explains what she is doing and why. I've had a lot of work done and I've never had a never had a problem with anything she's done.