My critique of a facial I got last week:
Initially I left the spa feeling happy with my facial and overall experience and intended to return. However, the next morning I woke up to a few scars on my face, which haven't yet faded. I get facials about every two months and the most I deal with is a little redness post facial, not any scaring/marks.
We are so sorry that you weren't completely satisfied with your experience at Jenny Wax. We pride ourselves on customer service and want to make sure we do everything in our power to ensure your satisfaction. In reference to your review, you said you had marks post extractions, We would be more than happy to do a brightening treatment on you or please let us know what we can do to rectify the situation.
Team Jenny Wax