I really enjoy getting my hair done at Jen's. The stylists keep up with new trends and always have suggestions to maintain/care for my hair at home. I have been going to Jen's for years, and just about everyone is friendly and welcoming. It does confuse me, however, when one stylist in particular walks by me several times during the 2-3 hours I am there and does not even acknowledge me. It makes me very uncomfortable. Since customer service is a big part of Jen's, this makes me feel awkward and unwelcome.