Our visits with either of both of our pets is always as comfortable as can possible by. The vets(Navas Or Rey) and techs a very information and explain results and procedures in terms that are easy to follow and understand. The team also tries to make the pet as comfortable as possible taking into consideration that the pet may be nervous. Our visits are worth the drive from katy for the service provided.
I would not take my dog anywhere else. The Vets and staff are amazing. About 5 years ago they saved my dogs leg. They saw her almost every day until we were certain her leg would be saved. I've never had a dog so happy to go to the vet. Highly recommend them for all your needs including boarding.
Sophie is very sick and I need answers. I got those answers and a great deal of compassion and love from ALL the staff. We have a plan to try and sustain Sopdie’s quality of life . I could not say enough good things about this clinic! Please try them first for your pets needs!!!
We were greeted at the door and the friendly staff assisted me while I returned to my car to get a second dog crate. The vet tech was thorough and kind in gathering my four poodle's information. We saw Dr. Stenseng who we all love. Dr. Stenseng is knowledgeable, thorough and gentle. She spends ample time with us, I was able to ask questions and get all the information I needed about our babies. I received our new prescriptions and the front desk see staff helped me put crates in my car and delivered the receipt to me. We have been with JVAH for 10 years and have never wanted to change!
I found the front desk staff to be unprofessional & not focused on the customer, joking around & gossiping as if I wasn’t standing right there. Training might be helpful to instruct them on how to provide a more positive/professional customer experience. My visit was very expensive & the vet & tech were terrific. But fell short of expectations at front desk.