Even with a jammed packed schedule, they made accommodations for an oil change within a few days. The Day of my Oil Change, I was late. I called in to let them know and the gentleman from Jim's said to come on in anyways. There was still time. At No time during the call or at pickup was anyone less than positive and professional!!! My experience with Jim's Automotive has been minimal, but each time has been professional, positive, helpful, and never roped in to a service I didn't need. I'm very happy find local Automotive Expert shop with this level of service! Looking forward to the next visit.