I brought my car in a few days ago because I had a tire with a slow leak. No appointment, I just came by. My car was immediately brought in and checked out. The technician found a screw in my tire and was able to repair it - I'm sure other locations would have sold me a new tire. He also noticed one of my headlights was out. He was able to repair the connection - again I'm sure other locations would have at least charged me for a replacement lamp. They did an exam of my car and showed me where I had a seal that was leaking, which I'll take care of at my next oil change. All of this work cost me $0, nothing! Joe's Big O was always my go to local mechanic but now they have a customer for life. Great honest people who do great work.