To begin with I was recommended this spot by my local Volvo dealership. Little did I know this would become one of my biggest regrets bringing my car to Big O Tires. What a joke. I have been through hell going back and forth with them for more than a month trying to get my vehicle fixed. They misdiagnosed my vehicle (possibly more than once) and even ordered the wrong parts adding further delay to the process. I was never refunded, shown empathy, offered a discount or rental of any kind. The hydralics that keep my hood up worked upon bringing it in; they no longer work. and of course Big O Tires wont take responsibility for it even though it was in their possession. I would NEVER EVER recommend them to anyone. Jake, the manager, displayed piss poor customer service start to finish. When asking Jake for a solution (4 weeks in of having no car) he states "Im a Honda guy" and that he can't do anything. And nothing he did. Jake finally tells me he has one guy that could work on the vehicle. I called "corporate" for help and I have not received ONE follow up call or email not even a voice mail. Every time I connected with "corporate" it was via myself. I was told Jake's boss was on vacation during the process. I haven't gotten a call from him either. If I could give them 0 stars I would. This has been an extreme inconvenience.