I am visiting N Carolina from Florida. I had a terrible tooth ache that started on my first day in town. I called L Park Dentistry to get an evaluation. The staff was so nice, accommodating and helpful to me. Thank you!!
My dentist Dr. Alex was very professional and had a great patient-doctor report. But I was a bit surprised at my treatment by the ‘temp’ hygenist. I’ve had my teeth cleaned at other dentistries numerous times but I felt as though I was the first patient she ever worked on - even stopping to reply to a personal phone call during the procedure. She even seemed disorganized at times. It was not a gentle experience.
Responded quickly during the holiday to my voice message needing an appointment urgently for a broken front tooth and scheduled an appointment the first day they reopened. Explained my options thoroughly, answered my questions clearly, and immediately went about the process of a solution.
I have been having to come back repeatedly after having fillings done and work on my front tooth. I was assured the work on my front tooth was minimal (although the cost was not) and that I shouldn’t have any problems. A week later the tooth broke and needed to be fixed, which they did free of charge. It again chipped less than a month later. And started to break apart even more. I made an appointment to have it corrected. None of the employees or the dentist told me they would be charging me for the visit. They claimed the part that broke off was not a side of the tooth they previously worked on. This was my third or fourth visit for the same tooth. At this appointment they requested I get a crown. Why was this not recommended at the first, second or third? They made my tooth shorter than the one next to it to ensure I come back to have the crown put on. Disappointed as my old dentist fixed this same tooth and it was fine for 6 years, until now. Now it is a reoccurring issue. Disappointed that the office waits until you are leaving to tell you they are charging you. All costs should be explained and discussed up front. Lesson learned - I will ask and ask again on what I am being charged and for what. I also will not be back to this office for the crown, I will be taking my business elsewhere.
Dr. Zacher is very skilled at what he does!! He would rather use lfewer injectibles and have you come back for more than have you look overdone. The atmosphere of his office is extremely pleasant, and Andrea at the front desk is a delight to chat with!! They are flexible and patient-centered!! I definitely recommend Mountain Radiance Med Soa!!