Dr. Hartman is a wonderful doctor. He explains everything to you, answers your questions and never rushes you through an appointment. The nurses who work with him have also been great.
I can not say the same for the front desk people. From the time I made my appointment over the phone to the time I entered the lobby - they were less than friendly. Especially over the phone - I felt like I was "bothering" them by calling and setting up an appointment. I have high standards for front desk people - I believe they are the face/voice that represent the whole company. So if you call and are not impressed by the people who answer the phone - don't worry, your experience with Dr. Hartman will more than make up for it. He is great.