Very professional people, friendly and helpful, from the front desk to the chair, and the equipment was quite up-to-date, sparkling clean and I was positively impressed with everything - I was given a short form to fill out and then whisked away for X-rays and a physical examination of my teeth, followed by recommendations and approximate pricing for each recommendation (prices for procedures were comparable to those in other Springfield dental clinics) - then immediately set up with a meeting (for the following week) to determine what discount (if any) I might be qualified for -
One problem is that there are so many people needing this service...the facilities really should be expanded as much as possible and as soon as possible - My visit was on October 19th, and the first available appointment to have the extractions/fillings recommended was in January, almost three months distant! This waiting time really needs to be shortened, as many people (like myself) have abscesses and other painful situations that need more immediate attention -
Another problem I encountered was the lack of information on what would be required in order to get started on the program - I did not know that Medicare requires a monthly co-pay in order to activate the program, nor did I know that there would be a co-pay in order to have the first visit - fortunately, I had enough cash with me, but I can see many times that would not have happened - perhaps Jordan Valley could have some pamphlets provided that would contain this information, and have the pamphlets available BEFORE a person spends twenty minutes waiting to see the dental receptionists.
Finally, I wonder about the computer system being utilized - I have Medicare/Medicaid and also am enrolled in an Anthem HMO - Neither Medicare or Medicaid covers dental procedures, but the Anthem plan I am enrolled in does cover over $200 per quarter dental, with zero copays and zero paydown - so I do not understand why none of this information was available at the reception desk, and I will be checking with Anthem to find out why I was charged the fees previously mentioned.