Waited for an hour to have the young woman (blonde) check us in and was told when clarifying the appointment was for extraction to be told it was for X-rays and hygienist for cleaning . I said no we had tried that in Hollister in Nov and she was not cooperative and was there for oral surgery. The so called girl said she would find out and get back to us and NEVER did even though she walked by us with her coat over her arm and deliberately looked away from us . Then after an hour of waiting I walked to her desk and patiently waited for her to finish with a client NEVER acknowledging me at all then left her desk again never to come back and I heard her talking to another lady who then came over and said they were trying to work the other clinic clients in but would lol d see her for X-rays by this time I was upset because this is not what we had discussed in Nov and Dec with the Dentist in Hollister . I have never been treated so poorly and the pt was an elderly mentally challenged person who was scared and wanting to go home ! She had been loaded and unloaded from the cab 4 times and had 2 more times to go before home . This is how we treat elderly challenged are treated . Then after all this I received a call from your facility and was told there wasn’t even a surgeon there that day . WHY DID WE HAVE TO WSIT OVER AN HOUR AND NEVER YOLD THIS TIL WE LEFT. We have been waiting for a year for her to get teeth taken care of due to Covid and then since Nov/ Dec . Her teeth are hurting and has not been eating well . Now we have to wait another 2 months to have a consult with surgeon and most likely at least another month to get into hospital for oral surgery. In the meantime we wait and she suffers requiring pain meds for some relief .