My last visit was the worst experience I've ever had at Joseph and Friends. I've been going to the Joseph and Friends salon for over 20 years so my disappointment is enormous. Will I change salons? No. But if what happened last Monday happens again, I will.
The stylist that I was to see at noon, never showed up. I waited half an hour. There was only one other stylist in the salon and he told me if I came back in an hour and 45 minutes he could do my color (which was all I needed). What an arrogant stylist. He slapped my color on, disappeared and when he washed my hair I thought I was going to have bruises. Normally the hair washing is relaxing as the stylists usually give your head and neck a massage. Not this guy. Just the opposite. He dried my hair and that was it. I've never been treated so rudely and so roughly. Joseph would have been mortified had he seen my experience. Thankfully, I have the stylist's name so I know who to avoid from now on.
Dear Valued Guest:
We are very Saddened by the fact that you were not happy with your guest experience. We valued your feed back and make sure to take care of that.
I would like to offer you a complimentary Deep Conditioning Treatment at any of our locations with the stylist of your choice.
Hoping to hear back from you soon.