I can't believe this is a no gratuity hair salon. The service is impeccable from the minute you walk in the door to when your looking sassy on your way out. I tried this spot because my regular lady changed salons so now I get the same FABLOUS hair cut from Lisa and a fully integrated spa! I arrived, was immediately greeted and seated. They brought me a glass of wine while i waited for my hair to be washed. They even include a complimentary hand massage while your get a scalp massage while your hair is washed. It was great. Everyone was so personable. Barely waited 5 minutes to get started and walked out the door right on schedule to make the rest of my plans for the evening on time. Next time I go, I think I'll make an entire evening out of it!