It's difficult to really evaluate Amy because she ultimately did not cut my daughter's hair. Our appointment was at 6 pm. We arrived at 5:50 and were told that Amy was running about 1/2 an hour behind, not by Amy but by someone else. We waited until about 6:45, when another stylist, Jay, saw us still waiting and offered to take over the appointment. Jay was great and my daughter loved her haircut. While I realize that Any didn't know us, I found it rather disappointing that she never personally communicated to us at all (an apology would have been nice) or that she seemingly started a full head of highlights at about the time our appointment should have started. We live Josephine's and will be back again soon, but will not book with Amy.