95.1% would refer friends and family to us

3 stars Verified customer

My colorist( dyed my roots and used ashy tones which looked blue when she was finished. She asked to grab a quick lunch when I got there as well. Very personable but I did not like my hair color. I had to go back the following day and have it corrected.

5 stars Customer since 2017

Loved Theo best massage ever! He listened to all my concerns and explained everything he was doing! I feel fabulous today!!

5 stars Customer since 2015

My stylist is excellent and. Can understand exactly what I am asking. She also gives advice and is just excellent!

2 stars Verified customer

Not satisfied with services and fix was not provided after expressing my dislike. Felt tricked into getting a conditioning treatment I never asked for nor knew was extra. Simply was told "we are going to do a botanical conditioning on you". And then, here is $25 extra on my bill! Wont be returning for services again.

4 stars Customer since 2017

My haircut was great. The staff was sweet. I had a headache and was looking forward to the little extra’s and the girl didn’t do the arm massage. I asked when I was paying and they said they should have. I know it’s a small issue, but I was REALLY looking forward to that luxury.

5 stars Customer since 2009

Josephine's is always a treat usually, from the greeter to the person who washes my hair to the fabulous hair care from the personable and exceptionally-talented Michelle. This time was no exception. I'm always looking forward to my next visit!

5 stars Customer since 2010

Simin is absolutely wonderful. I come there specifically for her!! I am never disappointed -- and at every visit -- I am reminded of what a professional she is -- along with a kind, gracious person. Thank you so much.

5 stars Verified customer

Lovely experience

5 stars Customer since 2013

All good, as usual.

5 stars Customer since 2004

Best haircut ever! Lily always does a good job. But I was especially pleased that I she was able to exactly duplicate the haircut I wanted from the photo that I took too her. Also love the new shampoo chairs. I am short, so it was always difficult to get my head far enough back in the sink. I would end up with water in my ears and all down my back. The auto adjusting chair is so comfortable and made this a thing of the past. Only complaint - this is the second time in a row that I was not offered a hand massage. Was really looking forward to that. See how they spoil us?

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