Communication is a critical factor and Erin and Taylor have mastered it! I receive emails, text messages, and personal phone calls to remind me about my haircut appointment, special offers, ways to help the environment or community, and for the 20% discount! Erin listens to me if I want to change something about my hair and offers excellent feedback. She also knows the products, and is very helpful in making recommendations. The team listens to feedback since curbside service is now included in their emails. I love Josephine's-Rice Village.