Your customer service on the day that I visited was excellent. It seemed a priority to your staff to make me feel pampered and very welcome. My Colorist was exceptional and very personable. Of course you know that Karen is an asset to your salon as well. I should mention how much I appreciated not being inundated with offers to purchase this product or that product. That is generally not true in other salons I have visited. Understated and thoughtful is the best way to describe my overall impression. My hair color was just right and I will visit again.
I received a 90 minute massage from Casey and it was wonderful! Casey was so great and asked the right amount of questions. She was quickly able to help me relax and my massage relieved a lot of tension in my muscles. I am so grateful to have met Casey and look forward to seeing her again.
I am giving 3 stars based on the surroundings during my massage. The areas around the massage room were noisy and distracting. Each time I would fall into a deep relaxation, someone would walk by talking in the hallway, or would flush the toilet in the bathroom next to me or would simply put down the toilet lid. These sounds were very loud and startling even though there was relaxing music playing. Next time, I may ask for the music to be turned up or bring headphones to wear.
I love Joseph's Salon. I have been to numerous salons in Louisville but this one stands above the rest. Sarah Marie is always able to bring my vision to life. I have had numerous color changes that she has done. I love the pampering neck massages and hand massages. I would definitely tell anyone if they are looking for an amazing salon, they should go here.