Joseph's Salon & Spa

4 stars Verified customer

From the time I arrived, everyone was courteous and committed to making my day enjoyable. The masseuse was great, the woman who did my nails exceeded my expectations, and I was offered beverages and hand massages frequently. However, this is not a 5 star rating because of Michael, who was doing my hair. I showed him a picture of what I wanted. At first, I was told no. Finally, he agreed to do a more muted version of what I'd asked for, which looked like I'd cut my own hair without a mirror. And then, it was too short to fix. A woman came and tried to fix it but the damage was done. My hair is better than when Michael finished but it's not what I wanted and I'm not satisfied with it.

5 stars Customer since 2017

Excellent staff who provide relaxing services. Very respectful of your time.

5 stars Customer since 2018

A very relaxing and wonderful experience. Staff is very friendly, professional.

3 stars Customer since 2018

I had a Spa Pedicure for the first time at Josephs. I wanted the more expensive pedicure based on the description, mainly that it was relaxing. However, the chair did not allow my head to relax back, lighting was uncomfortably bright and service felt rushed. I am new to Louisville having moved from NY but I expected a better pedicure than received. I would not return to this spa for that service.

Joseph's Salon & Spa replied:

Dear Kelly, I am sorry that your experience did not meet your expectations. We are having some challenges with upgrades in LED bulbs and dimmers in our spa. Thank you for bringing this to our attention. I know the lack of a head rest is not the most comfortable - I am concerned that you were not offered a bolster pillow or a heated neck wrap to enhance the relaxation process. We would love the opportunity to offer you another pedicure with a different technician. We will mail you a certificate to schedule at your convenience. We appreciate your feedback.

5 stars Customer since 2018

I had a wonderful experience. I will most certainly be back!

5 stars Verified customer

Katie, as a haircolorist, is a true exceptional professional. I went in and had no clue what I wanted done to my hair. She listened, assessed and turned my hair into perfection! Thanks, Katie!

Michael cut my hair. Unlike my opinion about my color, I somewhat knew what I did and did not want done with my hair. He listened and very quietly began cutting my hair. Usually, a stylist will ask how much off but Michael did not. So I was nervous. Final result....It Looks amazing!!!! Another wonderful professional from Joseph's. Thanks, Michael!

P.S. Hand massage was so relaxing! Good luck in Nursing school!!!

5 stars Customer since 2013

Whitney is terrific! She understand my hair like no one else and she really listens to what I’m asking for.

5 stars Customer since 2018

Wonderful experience. Massage was so relaxing. Plan on more visits.

1 stars Customer since 2018

Very peaceful environment

5 stars Customer since 2018

Ashley was fabulous! I felt pampered. Visiting relatives from out of town - called Friday afternoon and had an appointment for Saturday morning.