As far as getting a decent hair cut, the students and their mentors do a great job. No complaints there.
My most recent experience was tiring and uncomfortable for other reasons. The student knew to ask me some initial questions about what I wanted from my hair, but didn't listen or outright ignored me when I told her my hair habits, which have implications for the products I use, the level of maintenance I want, etc. She couldn't stop talking about the marula oil, despite my many hints that I am not in a position to purchase their expensive products, that I use minimal products on my hair and almost never heat style my hair. At one point, probably the fifth time she brought up the marula oil, she said something about "when you go to straighten your hair." I had already told her several times I don't heat style my hair, including straightening it. Later, when I reiterated that I don't intend to change my hair habits in response to yet another marula oil push, she said, "well, you don't want it to look bad." I know what she meant, but maybe those aren't the best words to use with a customer. Trying to sell me products by telling me my hair will look bad otherwise just strengthens my resolve to keep my hair habits the way they are. I'm SO not here for the imposition of her beauty standards on me. Women spend years undoing the work of the beauty industry, eradicating from our minds the false threat of being ugly if we don't buy their products. It's such a bad business model. Uplift and empower your customers by encouraging better hair care habits instead. Don't tear people down because they don't meet your standard.
I felt like I wasn't being listened to at all, and that is frustrating. If your students want to be good stylists, they need to listen actively and thoughtfully, and respond in kind. As soon as someone says, "I don't do XY with my hair," the student needs to stop pushing XY on them. My particular stylist/student also needs to work on not interrupting people while they are speaking.
I didn't say any of this in person because I'm pretty non-confrontational, I needed to think about it a little bit and also i just wanted to get out of there at the time. There were a lot of great things about my stylist/student, and I feel like she can address this and improve, which is why I put so much detail into this review. They are students, and they are learning. I will still recommend Paul Mitchell and will happily go back myself.