My first experience at Paul Mitchell the School was unpleasant. I had specifically requested a Tier 2 student because I was hoping to receive a more stylish haircut. I was matched with a very new student who I was not confident could cut my hair how originally planned. This individual, who did not introduce themselves, did not wash my scalp which left my hair dirty and greasy. During my "trim," I listened to endless drama among students, and even heard my stylist say they were not passionate about their job. My hair cut came out uneven, and there was not a supervisor to check their work before I was sent to the counter. I will not be back.