Outstanding! Highly recommend the company. My heating system went on the blink on a very cold day in February. The company owner, not my usual contractor, was very responsive to my call and had a technician at my home within a short time frame. They first proposed an option far less costly than a heating system replacement; repair was done with a guarantee that, if the suggested option did not work, the entire cost of the parts/service would be fully credited towards a new heater. Unfortunately, within a week, it was determined that the new control panel did not fix the problem. Jim stood by his word and deducted the full cost of parts/repair from the invoice for the new heating system. He also was very helpful with providing various options and cost/benefit comparisons along with benefits of installing a new "smart" thermostat. The technicians were outstanding...very efficient, neat and thorough with clean-up after the installation. They also took the time to program the new smart thermostat with my personal setting and provided a tutorial on the new system. The guys performed beyond my expectations, and I am very particular! The company is now my new HVAC contractor and will be used for all seasonal check-ups.