I was not happy about my 2hr 45 min oil change, had I not asked, I would have not known you did'nt have the filter for my car. I would have appreciated someone coming out, and telling me you did not have the filter instead of letting me sit there.
DEAR MR. ROSZAK WE ARE VERY SORRY ABOUT THE INCONVENIENCE WE CAUSED YOU ON YOUR LAST VISIT TO OUR FACILITY. WE STRIVE EVERYDAY TO DO OUR BEST. WE HAVE RETIFIED THE SITUATION AND WE WOULD GREATLY APPRECIATE IT IF YOU WOULD GIVE US ANOTHER CHANCE AT TAKING CARE OF YOUR AUTOMOTIVE NEEDS. THANKS MANAGEMENT.