84.1% would refer friends and family to us

5 stars Verified customer

Mitch was extremely friendly and professional. He seemed very enthusiastic about his job and sincere. My car was finished in the estimated timeframe.

Just Brakes - #002 N Central replied:

Thank you for the great feedback, Jonnifer! We are happy to hear the you are pleased with the service, I strive to provide every customer with a positive experience. If you need anything please feel free to call me anytime

Mitch

Store Manager

5 stars Verified customer

As a woman, going in to get work done on a vehicle can be overwhelming, especially when the mechanics don't feel they need to explain to you what or why something needs to be done.

Mitch was awesome. He took time to explain the difference in quality brake pads vs the cheaper ones and was just overall very informative. He made me feel comfortable asking questions and in giving me answers, not trying to "upsale" everything.

For that reason, I will definitely be returning for all of my car care needs (and going with the better brake pads, lol)! Thank you, Mitch.

Just Brakes - #002 N Central replied:

Thank you for the great feedback, Camille! We strive to make sure all of our customers are satisfied and well-informed!

If you ever need anything please feel free to call me at the shop

Mitch

Store Manager

214-361-0041

5 stars Verified customer

Friendly staff. The receptionist was very friendly and transparent on pricing, and the mechanic took the time to make sure my Jeep had the right oil as outlined on the engine and didn't go by what the computer had listed. Since it was the vehicle's first oil change he also let me know how much oil life I had remaining and gave me the lower and upper limits of when I could expect to bring it for service again. 10/10 service and the price was about what I'd pay anywhere else. Took a little longer than I hoped, but it was because the oil had to get ordered in since it was not in stock. No complaints

Just Brakes - #002 N Central replied:

Thank you for the great feedback, Ricky! We are happy to hear the crew at the N Central store did a great job in getting you back on the road with the courteous service that we strive for at Just Brakes!

5 stars Verified customer

Friendly and provided helpful information.

Just Brakes - #002 N Central replied:

Thank you for the wonderful feedback!

1 stars Verified customer

Every experience has been a bad experience. Will take my car to dealership for now on. Made me feel like I did something wrong and the dealership has written a statement that it was you guys

Just Brakes - #002 N Central replied:

If you would please call me at the store to discuss this matter. 214-361-0041 Mitch

5 stars Verified customer

Mitch was very helpful and informative. Thank you :)

Just Brakes - #002 N Central replied:

Thank you for the great feedback, Crystal! We strive to make sure all of our customers are satisfied and well-informed!

4 stars Verified customer

awesome

Just Brakes - #002 N Central replied:

Thank you for the wonderful feedback!

5 stars Verified customer

You guys always do a great job quickly.

Just Brakes - #002 N Central replied:

Thank you for the great feedback, Lisa! We strive to make sure all of our customers are as satisfied as you!

1 stars Verified customer

The overall experience at this store was AWFUL!!! They only had one mechanic on duty! I arrived to the store around 11:00 AM and FINALLY left around 5:45 PM. This is absolutely ridiculous.

Just Brakes - #002 N Central replied:

Thank you for the feedback. We apologize for any inconvenience the wait time may have caused and appreciate your patience as we work to improve the efficiency of your neighborhood Just Brakes staff. We look forward to serving you in the future.

4 stars Verified customer

I went there during my lunch hour to get my oil changed. The employee I dealt with was very professional and helpful, and didn't look bad either. The price was good, but took a little longer than I was expecting. I know it isn't a quicky-lube, so I shouldn't expect 10 minutes, but I was there almost an hour. Anyway, overall I had good experience.

Just Brakes - #002 N Central replied:

Thank you for the feedback, Don! Your concerns have been passed along to the Market Manager of this location. If you have further questions or concerns regarding your service, please contact us at 1(800) 445-7105. We look forward to serving you again in the future.