83.2% would refer friends and family to us

3 stars Verified customer

I loved dealing with the manager Cody. He was very helpful in explaining what happened to my brakes and showing me what needed to be fixed and why. The shop itself definitely needs to be renovated to make customers feel comfortable waiting. I would only go back due to the excellent service I received from the manager.

Just Brakes - #009 Richardson replied:

Thank you for the feedback! Your concerns have been passed along to the Market Manager of this location. If you have further questions or concerns regarding your service, please contact us at 1(800) 445-7105. We look forward to serving you again in the future.

4 stars Verified customer

David was very nice and helpful.

4 stars Verified customer

Friendly, helpful and informative!

Just Brakes - #009 Richardson replied:

Thank you for the wonderful feedback!

5 stars Verified customer

Went above and beyond to help fix my problem, and on top of that, fixed it quickly! Thanks David

2 stars Verified customer

I always change my oil with 10K miles . I wanted to change here this time ,I requested 10K miles before They changed, They said ok, I paid more than I pay... After they changed, I saw the sticker, it changed as 5K mile...I said why,,The guy (I think David ) said They dont change 10K Miles.

I was feeling cheated.

Just Brakes - #009 Richardson replied:

We're sorry to hear of the miscommunication you experienced, and would like to find out what happened. The DFW Market Director will be in touch with you to answer any questions you may have. We look forward to serving you in the future.

1 stars Verified customer

I am very disappointed on the service I have received. Last 8/4/16 we paid $694 for brakes and rotors. That same weekend my car was making a noise and I took it back and had the back brakes replaced. By November my brakes were starting to make a grinding noise again. I took it back and was told nothing was wrong. On 3/1/17 I took it back and the front brakes were replaced and now, not a week later my brakes are starting to grind again and now they are squealing when I put my brakes to stop.

We purchased a Lifetime Premium selection of brakes. I don't feel that I should be having brake problems again before one year of service.

5 stars Verified customer

Anytime I go to this Just Brakes shop in Richardson Texas, they earn my business. They have always been very kind, informative and transparent with their pricing. Anytime I need something done with my brakes, this is my place to go. Thanks guys keep up the good work!

1 stars Verified customer

Very horrible, your employee stole my Lexus wheel lock key.!!! Shame on these kinda services

Just Brakes - #009 Richardson replied:

We're sorry to hear you weren't satisfied, and would like to hear more from you. We encourage you to contact our corporate office at 1(800) 445-7105 to be connected with the local market manager. We look forward to serving you.

5 stars Verified customer

David with Just Brakes was Great! He was able to get me in and car serviced immediately, even though he was short-handed! He did a great job triaging my car to determine what was needed and cared about how I wanted to handle the situation and was very accommodating and professional.

Awesome Service and I told my Friend about my experience and the great price and they are going next week to get their car serviced as well.

Thank you David for caring and taking such good care of my vehicle...!

Sincerest and Warmest Regards,

Ms. B

Just Brakes - #009 Richardson replied:

Thank you for your feedback. We're sorry to hear you weren't satisfied, and would like to hear more from you. We encourage you to contact our corporate office at 1(800) 445-7105 to be connected with the local market manager. We look forward to serving you.

5 stars Verified customer

Best car maintenance location in Dallas