I had made an appointment for a simple oil change after coming in twice when the wait was over an hour. I got there early, signed everything and took a seat. An hour and a half later I got up and noticed my car hadn't moved. I walked into the back when one of the guys told me it would be another 15 or 20 minutes. For an oil change. I asked for my keys and left. Despite one of the guys coming out and chatting obnoxiously with the couple there he never once mentioned that the wait was going to be awhile or they were behind. No one apologized. I went elsewhere and my oil was changed in 10 minutes.
?Ï Thank you for the feedback. Just Brakes strives for 100% customer satisfaction and appreciate feedback that will help us achieve that. We encourage you to contact our corporate office at 1(800) 445-7105 if you have any further questions or have further comments or concerns regarding your service. We look forward to serving you the Just Brakes way in the future.